Hi, I'm Abdur Rashid Raskin

IT Support Specialist | Enhancing User Experiences & System Reliability

Passionate about maintaining intelligent systems, impactful solutions.

Profile photo of Abdur Rashid Raskin

About Me

I am a highly motivated professional with a strong foundation in Technical Support and Basic understanding of Web development. I have a proven track record of diagnosing and resolving technical issues efficiently, ensuring minimal downtime and optimal system performance. My expertise includes troubleshooting hardware and software problems, providing user support, and maintaining IT infrastructure.

My passion lies in leveraging technology to solve real-world problems and enhance user experiences. I am committed to continuous learning and staying updated with the latest industry trends to provide effective solutions.

Personal Information

  • Email:mail@abdurrashid.de
  • Phone:+880 16 4851 7949
  • Location:Bogura,Bangladesh

Languages

EnglishB2
BengaliC1
GermanA1

My Skills

Programming

HTML5Basic
CSS3Basic
JavaScriptBasic
SQL / MongoDBBasic

Technical Tools

MS WordProficient
OS Win 10/11, MacOSProficient
Adobe Illustrator Adobe Photoshop MS Office Git MS Outlook MS Teams

My Projects

📱

Mosque Management System

Building mosque management system.

HTMLNodeJsExpressJs

My Achievements

🏅

Bangladesh Government Scholarships of Primary School Level 2012

Class 5 scholarship.

May 2012

🏅

1st Place in Phulkuri Ashar Quiz (Bangladesh) 2012

Awarded for highest number in Quiz competition of Phulkuri Ashar.

January 2012

🏅

Kindergarten Association, Bogura Scholarships 2010

Class 3 scholarship.

May 2010

Work Experience

🧠

IT Support – Xeeiltic IT solutions

1 Feb. 2025 – Present

Provide first-line support to end-users through various channels such as phone, email, chat, or in-person to resolve technical issues and inquiries promptly and effectively.

  • Investigate and troubleshoot problems to resolve hardware, software, and network issues for users, identifying root causes and implementing solutions.
  • Assist end-users on the use of applications and systems with software updates, configurations, and maintenance.
  • Create and maintain documentation such as user guides, and knowledge base articles.
  • Ensure timely and effective communication and a good relationship with end-users.

Education & Courses

BSc in Computer Science & Engineering

Pundra University of Science & Technology

Jan 2021 - Feb 2025 CGPA: 3.41/4.00

Coursework: Database, C, C++, Data Structures & Algorithms, Business Studies, Digital Signals.

Higher Secondary Certificate (HSC)

Bogura Government College

2018 - 2020GPA: 5.00/5.00

Science Group

Secondary School Certificate (SSC)

Gabtali Pilot High School

2013 - 2018GPA: 4.89/5.00

Science Group

Certifications & Online Courses

Full Stack Web Development with JavaScript (MERN)

Course & Certificate

HackerRank Problem Solving

Certificate

Get In Touch

Feel free to reach out to me for any questions or opportunities. I'll get back to you as soon as possible!

Send Me a Message

Contact Information

✉️

Email

mail@abdurrashid.de

📞

Phone

+880 1648 517949

📍

Location

Bogura, Bangladesh

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