Hi, I'm Abdur Rashid Raskin

Provide first-line support to end-users through various channels such as phone, email, chat, or in-person to resolve technical issues and inquiries promptly and effectively.

• Investigate and troubleshoot problems to resolve hardware, software, and network issues for users, identifying root causes and implementing solutions.
• Assist end-users on the use of applications and systems with software updates, configurations, and maintenance.
• Create and maintain documentation such as user guides, and knowledge base articles.
• Ensure timely and effective communication and a good relationship with end-users.